GUIDE
How much does a CRM cost in India? (2026)
Software, setup and the costs people forget, with a worked example for a five-person sales team.
On this page
Most small Indian teams pay ₹400 to ₹1,400 per user a month for CRM software on yearly billing, plus 18% GST, and several CRMs have free plans for very small teams. Setting it up costs nothing if you do it yourself, and ₹75,000 to ₹3,50,000 for a partner-led rollout for a bigger team. The cost people forget is a CRM the team never uses.
What you pay for
- The software licence, usually charged per user per month. Paying yearly is cheaper than paying month to month.
- Setup, a one-time cost to configure the CRM, import your data and connect your lead sources.
- Connections to other tools, such as the WhatsApp Business API, your website forms, Meta lead ads and phone systems. Some of these have their own monthly fees.
- Your team’s time for training and day-to-day admin.
Software prices
Zoho’s two CRMs are popular starting points for small Indian businesses. These are their per-user monthly prices on yearly billing, before GST.
| CRM and plan | Per user, per month |
|---|---|
| Bigin by Zoho: Free | ₹0 |
| Bigin by Zoho: Express | ₹400 |
| Bigin by Zoho: Premier | ₹720 |
| Bigin by Zoho: Bigin 360 | ₹1,080 |
| Zoho CRM: Free, for up to 3 users | ₹0 |
| Zoho CRM: Standard | ₹800 |
| Zoho CRM: Professional | ₹1,400 |
| Zoho CRM: Enterprise | ₹2,400 |
| Zoho CRM: Ultimate | ₹2,600 |
Freshsales and HubSpot also have free plans for small teams. Whichever CRM you pick, paying month to month costs noticeably more than paying for the year upfront.
Setup costs
| Route | Typical cost | Good for |
|---|---|---|
| Do it yourself | ₹0, plus your time | 1 to 3 users with simple needs. A basic setup can be live within a week. |
| A fixed-price setup package, such as our Lead Capture setup | From ₹25,000 | Small teams that want leads from forms, Meta ads and WhatsApp flowing in, assigned and followed up, in about 2 weeks. |
| A partner-led implementation | ₹75,000 to ₹3,50,000 | Teams of roughly 10 to 75 users. Usually takes 4 to 10 weeks. |
| A large rollout with ERP integration | ₹5,00,000 and up | 100 or more users across departments. |
Example: a five-person sales team
A five-person team on Zoho CRM Standard, billed yearly:
| Item | Working | Cost |
|---|---|---|
| Software for a year | 5 users × ₹800 × 12 months | ₹48,000 |
| GST on software | 18% | ₹8,640 |
| Setup package, as an example | ₹25,000 + 18% GST | ₹29,500 |
| First-year total | ₹86,140 |
Doing the setup yourself brings the first year down to ₹56,640. A ₹75,000 partner rollout takes it to ₹1,45,140. From the second year you pay only for the software, plus any support you choose.
How to avoid paying for a CRM nobody uses
- Start with where leads leak, such as slow replies, missed follow-ups or no owner for each lead, not with a list of features.
- Keep forms short. Every field you add is one more reason for your team to skip the CRM.
- Bring leads in automatically from your website, Meta lead ads and WhatsApp, so nobody has to type them in.
- Train with real leads, on the phones your team actually uses.
- Check usage every week for the first month and fix what people avoid.
We take adoption seriously enough to promise it. If your team isn’t using the setup 30 days after go-live, against the goal we agreed in your scope, we fix it free.
Questions people ask
What is the cheapest CRM in India?
Several CRMs are free for very small teams, including Bigin by Zoho, Zoho CRM for up to 3 users, Freshsales and HubSpot. Among paid plans, Bigin Express starts at ₹400 per user a month on yearly billing, plus GST.
How much does CRM implementation cost in India?
Nothing if you set it up yourself. Fixed-price packages for small teams start at around ₹25,000, partner-led rollouts for teams of about 10 to 75 users cost ₹75,000 to ₹3,50,000, and large rollouts start at ₹5,00,000.
Is GST charged on CRM software?
Yes. 18% GST applies to CRM subscriptions and setup services bought in India. GST-registered businesses can usually claim it back as input tax credit.
How long does it take to set up a CRM?
A basic do-it-yourself setup can be live within a week. Our setup packages take 2 to 4 weeks, and partner-led rollouts for bigger teams usually take 4 to 10 weeks.
Can I connect WhatsApp to my CRM?
Yes, through the WhatsApp Business API. New enquiries can arrive in the CRM automatically, and your team can reply and follow up from it.
Sources
- Zoho: Bigin’s starting price in India
- Codroid IT Labs: Zoho CRM pricing in India
- ITforSME: Freshsales pricing in India
- ITforSME: setting up Zoho CRM for a small business
- Aaxonix: Zoho CRM implementation cost in India
Prices checked on 1 November 2026. Software companies change their prices often, so confirm current prices before you buy. This guide is general information, not financial or tax advice.
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