LEGAL
Privacy policy
What we collect, why we collect it and how to reach us about it. The short version comes first, the details follow.
On this page
What you type into our demo form or send us by email, plus basic technical data our website host records to keep the site secure.
To reply to you, arrange a conversation and prepare a scope. We never sell it.
No advertising or analytics trackers, and no tracking cookies. Our calculators and assistant run in your browser.
Ask to see, correct or delete your details, or withdraw consent, by emailing us. We respond within 30 days.
1. Who we are
Workflow Decoded is a CRM, WhatsApp and AI workflow service based in India, operated by Chandan Kumar (“we”, “us”). For personal data collected through workflowdecoded.in, we decide why and how it’s used, which makes us the “data fiduciary” under India’s Digital Personal Data Protection Act, 2023.
We follow the Digital Personal Data Protection Act, 2023, the Digital Personal Data Protection Rules, 2025 as their provisions come into force, and the Information Technology Act, 2000 and the rules made under it.
2. What we collect
When you request a demo
- Your full name, email address and phone number
- Your company or business name, number of employees and industry
- The improvements you choose, and anything you write about your pain points, the outcome you want or other notes
- Your agreement to be contacted about your enquiry
When you email us
Your email address, your message and anything you choose to attach.
Technical data
Like most websites, our hosting provider records basic request data, such as IP address, browser type and the date and time of a visit, to keep the website secure and prevent spam. The demo form also records when it was opened and a random request ID, and includes a hidden field that helps us filter out automated submissions.
What we don’t collect
We don’t use advertising or analytics trackers or tracking cookies, and we don’t buy data about you from anyone else.
3. What stays in your browser
- Session storage. Your browser remembers whether you dismissed the demo invitation or the assistant hint, so we don’t show them again. It clears when you close the tab.
- Calculators, cost estimate and assistant. These run entirely in your browser. What you enter or tap isn’t stored or sent to us unless you go on to submit the demo form.
- Voice demo. It uses your device’s built-in speech feature to read a fixed sample script. Depending on your browser, the device or browser maker may process that sample text. It never includes your personal data.
4. How we use your information
- To reply to your enquiry and arrange a conversation
- To understand your needs and prepare a scope or quote
- To keep a record of our communication
- To protect the website from spam and misuse
- To meet legal, tax and accounting obligations
We use your information because you consented when you submitted the form or wrote to us, or where the law otherwise allows it, for example to meet a legal obligation. We don’t send marketing newsletters unless you separately ask for them, and we never sell or rent your information.
6. If you become a client
When we build or support a workflow, we work inside accounts you own, such as your CRM, WhatsApp platform and calling provider, using access you give us. Your customers’ data stays in your systems. We handle it only on your instructions, to build, test and support the work you asked for, and we remove our access when the work ends or when you ask. The details are set out in your written agreement.
7. Where your information is stored
Our email and hosting providers, and Google, may store information on servers in India or in other countries. We choose established providers and take reasonable steps to protect information wherever it’s stored, in line with Indian law.
8. How long we keep it
We keep enquiry details while we’re talking with you and for up to 12 months after our last conversation, unless you become a client or ask us to delete them sooner. Client records are kept for the length of the engagement and afterwards only as long as tax, accounting or other legal obligations require. When information is no longer needed, we delete it.
9. How we protect it
The website uses encrypted (HTTPS) connections. Access to enquiry details is limited to the people who need it, and the accounts that hold them are protected with strong passwords and two-factor authentication where available. If a personal data breach affects you, we’ll tell you and the Data Protection Board of India as the law requires.
10. Your rights
You can ask us to:
- give you a summary of the personal data we hold about you and how we use it;
- correct, complete or update it;
- delete it, unless we need to keep it to meet a legal obligation;
- stop using it by withdrawing your consent, which is as easy as giving it;
- nominate someone to exercise these rights for you if you die or become unable to.
To make a request, email contact@workflowdecoded.in with “Privacy request” in the subject line, from the email address you used with us. We may ask you to confirm your identity. We acknowledge requests within 7 days and respond within 30 days.
If you’re not satisfied with our response, you can complain to the Data Protection Board of India.
11. Children
Our website and services are for businesses and aren’t directed at anyone under 18. We don’t knowingly collect children’s personal data. If you believe a child has sent us their details, please contact us and we’ll delete them.
12. Changes to this policy
We’ll update this page when our practices change, and the date at the top will show the latest version. If a change is significant, we’ll make that clear on this page.
13. Grievance officer
For questions, requests or complaints about your personal data, contact:
Chandan Kumar, Grievance Officer, Workflow Decoded
Email: contact@workflowdecoded.in
Address: Noida, Uttar Pradesh 201306, India